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Know before you go

Questions,
unlocked.

Everything your team needs before the timer starts. Still stuck? Call (540) 699-1973.

01What is an escape room?

A real-life adventure game where your team searches for clues, solves puzzles, and works together to complete a mission within 60 minutes.

02Are we really locked in?

The experience is designed to feel immersive, but every room has an emergency exit button so you may leave at any time.

03When should we arrive?

Arrive 20 minutes before your booking for check-in, bathroom breaks, and the mission briefing. The room begins at the scheduled time.

04How much does it cost?

Tickets are $24.99 per person, or $199 for a private experience for up to 9 or 10 players depending on the room.

05Will we be paired with another group?

Standard bookings may be combined when space allows. Choose a private experience if you want the room exclusively for your group.

06What is the refund policy?

Contact us at least 24 hours before your booking for a full refund. With less than 24 hours, we offer a 50% refund or a gift voucher for each absent player. No-call, no-shows are not refundable.

07Can younger players participate?

Yes. We strongly recommend including an adult to help with more complex puzzles. Contact us for custom youth events.

08Is Puzzlr accessible?

Yes. A ramp leads to the entrance, all rooms are on one level, and room puzzles and obstacles are designed to be accessible.

09Do I need special knowledge or physical strength?

No. Everything needed to solve the room is provided, and the puzzles focus on observation, communication, and connecting ideas rather than strength.

10Can you host team building or special events?

Yes. We host team building, birthdays, proposals, private events, and custom experiences. Contact us to plan your event.

11How late can I book?

Online booking is available until 30 minutes before an escape game starts, subject to availability.

12Where is Puzzlr?

700 North Main St., Suite G in Blacksburg, Virginia—near downtown and within walking distance of Virginia Tech.